Guidelines for Residential Service

1. PLACE YOUR WASTE AT THE CURB THE NIGHT BEFORE YOUR COLLECTION DAY!
   
   
2. Even if you are using a can or cart, place your waste in bags so that it may be removed easily.
   
   
3. Garbage containers should be placed within five (5) feet of the roadway. Containers should be watertight, metal or plastic, with tight fitting covers and handles. Each container should not exceed thirty (30) gallons; each plastic bag should not exceed thirty (30) pounds. DO NOT USE PAPER BAGS, CARDBOARD BOXES, OR 55-GALLON DRUMS AS GARBAGE RECEPTACLES.
   
   
4. HELP OUR DRIVERS SERVE YOU BETTER: In order for our drivers to provide you with prompt reliable service, it is important that they be able to locate and identify your address. If you are one of our residential customers who live in a rural area, please provide us with accurate and detailed directions to your residence. Your house number, private road sign and container should be clearly identified and easy for the driver to see.
   
   In the wintertime, please remove the snow from around the area where you place your waste container. It is important to make the container visible to the driver; white bags on white snow are hard to see. Please have a reasonably clear approach route to the containers both for the vehicle and also for the driver. Also, remember to place your waste in bags because liquids can freeze in your container making it hard to empty. 
   
   
5. NEEDLES AND SHARP OBJECTS: Help us prevent needle sticks to our employees. Place all needles, syringes and lancets, in a hard plastic container with a tight fitting lid taped shut. Place with your regular trash, NOT the recycling. Wrap all sharp objects, such as broken glass or sharp metal in heavy paper and tape. Please protect our refuse workers! The homeowner will be held responsible for injuries to workers caused by loose needles.
   
   
6. Due to state regulations, we CANNOT accept excrement, flammable liquids (solvent, paint thinners, oil, containers holding liquid paints, gas or kerosene), auto batteries or parts or any material that may be considered hazardous, infectious or toxic.
   
   
7. The following items are not included in our regular residential curbside service and will not be picked up:
   1. Paving Materials, Asphalt, Stones, Rocks, Sand, Dirt, Broken Concrete, Bricks or Concrete Blocks
   2. Any waste caused by repairs, alterations, remodeling, demolition and/or construction of buildings and other structures
   3. 55 Gallon Metal Drums, Metal Grease Drums
   4. Propane and Oxygen Tanks, Gun Ammunition, Explosives or Fireworks
   5. Automotive Parts/Tires
   6. Chemicals, Oil, Flammable Liquids, Liquid Paint and Stains
   7. Lead-Acid (Car) Batteries
   8. Unconfined Syringes/Needles
   9. Carcasses
   10. Excrement
   11. Roofing or Decking Materials
   12. Ashes
   13. Any other material considered hazardous or toxic.
       
       
8. BULK ITEMS: When you have bulk items for collection, please notify our Customer Service Representatives by calling 724-625-1511. You must call at least TWENTY FOUR HOURS IN ADVANCE of your regularly scheduled day of waste collection. Describe the item in detail and we will advise you of the best way to prepare the item for collection. We will inform you of the charge for pickup of that item and obtain your credit card information for your convenience. As always have your item at the curb the night before collection. The following items are common bulk collection items:
   1. Construction Materials (carpet, etc.)
   2. Mattresses/Box Springs
   3. Appliances/Hot Water Tanks
   4. Pianos/Furniture
   5. Branches/Trees/Leaves
   6. Christmas Trees
      
      
9. HOLIDAYS: We observe the following holidays:
   
   

   New Year's Day*	Memorial Day	4th of July*
   Labor Day	Thanksgiving Day	Christmas Day

   
   Should any of these holidays fall on a Saturday, it shall be celebrated on Saturday, and if on a Sunday, it shall be celebrated on Monday. *Except New Years Day and 4th of July which are celebrated on the day on which it falls.
   
   If your regular collection day falls on or after a weekday holiday, your collection will occur one day later than normally scheduled. If your regular collection day falls before a weekday holiday, there will be no change in your collection day.
   
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